Once your order is placed, we confirm it and begin processing within 1–2 business days. Processing time may increase during sale periods, festivals, or due to unforeseen operational delays.

• Orders placed on weekends/holidays are processed on the next working day.
• If your item is made-to-order/custom (if applicable), processing may take longer and will be communicated.

Shipping charges (if applicable) are calculated at checkout based on your delivery location and order value.

• Free Shipping: If you offer it, mention threshold here (e.g., “Free shipping on orders above ₹999”).
• COD Charges: If applicable, COD fee may be added at checkout.

Tip: Update the above points as per your store settings (free shipping threshold / COD fee).

Our courier partners usually attempt delivery 2–3 times. If the delivery fails due to incorrect address, unavailable recipient, or unreachable phone number, the shipment may return to origin.

• Please ensure your full address with pin code is correct.
• Add a reachable mobile number for delivery coordination.
• Landmark/nearby reference is recommended for smooth delivery.

Once your order is dispatched, we share the tracking details via Email/SMS/WhatsApp (depending on your checkout info).

• Tracking may take a few hours to become active on courier systems.
• If you don’t receive tracking within 48 hours of dispatch, contact us with your Order ID.

Your jewellery is packed securely to protect it during transit. Please record an unboxing video for support in case of any damage/wrong item.

Note: Unboxing video helps us verify issues faster and provide the best resolution.

We offer safe and secure payment methods (availability depends on what you enable in Shopify):

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Debit/Credit Cards
• Net Banking
• Wallets
• Cash on Delivery (COD) (if enabled)

All online payments are processed via secure payment gateways. We do not store your card details.

If your payment fails but the amount is deducted, it is usually reversed automatically by your bank/payment provider within 5–7 business days. If it doesn’t reflect, contact your bank first, then reach out to us with:

• Order attempt date/time
• Transaction/reference ID
• Amount and payment method

If you ship internationally, mention details here. If not, keep this note: Currently, we ship only within India.

International orders may involve customs duties/taxes as per the destination country (payable by customer).